Shipping policy

Thank you for your order. From the moment it is placed, our job is to get it packed, moving, and to your door without fuss. Here is how shipping works at Wolf & Coat. We currently ship within the United States only.

Where we deliver

All 50 states and Washington, D.C., PO boxes included. We do not currently ship to APO or FPO addresses or to US territories.

What it costs

  • Tracked USA Shipping: $6.99 flat, per order.
  • Free on orders of $100 or more (order subtotal after discounts, before tax and shipping).
  • One charge covers the whole order, however many items are in it.

When your order ships

  • Orders are processed in 0 to 2 business days.
  • The daily cutoff is 2:00pm Mountain Time, Monday to Friday. Orders placed after the cutoff, on weekends, or on US federal holidays begin processing the next business day.

Business days are Monday to Friday, excluding US federal holidays.

How long it takes

  • Transit time is 4 to 7 business days once your order ships.
  • From checkout to your door, allow roughly 4 to 9 business days in total.

These are estimates rather than promises. Distance, carrier volume, and conditions along the route can shift them slightly.

Tracking

Every order ships with tracking. Your tracking number lands in your inbox the moment the parcel is on its way, and you can follow it on the carrier's site from there.

Carriers

We ship with established national carriers. The carrier assigned to your order depends on your address and the most reliable route at the time.

Your address

Please double-check your shipping address at checkout. If a parcel comes back to us because the address was incomplete or incorrect, we will contact you to confirm the right one, and a further shipping charge may apply to send it out again.

Tracking says delivered, but no parcel

  1. Check around your property and with anyone else at your address.
  2. Ask neighbors whether a parcel was left with them.
  3. Contact the carrier directly with your tracking number.
  4. Still nothing? Email us and we will take it from there.

Delays

Now and then, severe weather, carrier disruptions, or peak-season volume slow a parcel down in ways we cannot control. If a meaningful delay affects your order, we will do our best to keep you informed.

Reach us

Wolf & Coat
wolfandcoat.com
Email: support@wolfandcoat.com
Address: 411 E Main Street, Suite 200, Aspen, CO 81611, United States
Support: Monday to Friday, 8:00am to 4:00pm Mountain Time. We reply within 1 business day.