Privacy policy

This policy explains, in plain language, what information Wolf & Coat collects, why we collect it, who it is shared with, and the choices you have. It applies to wolfandcoat.com and to any order placed with us. We operate from the United States and sell to customers in the United States.

Information you provide

  • Name
  • Shipping and billing address
  • Email address, and phone number if you choose to add one
  • Order history and purchase details
  • Messages you send us

Payment details are entered with and handled by our payment providers. We never see or store your full card number.

Information collected automatically

  • Device and browser type
  • IP address and approximate location
  • Pages viewed, links clicked, and time spent on the site
  • The site or search that brought you to us
  • Data from cookies and similar technologies

How we use it

  • To process, ship, and support your orders
  • To send order confirmations, shipping updates, and service emails
  • To answer questions and handle returns
  • To detect and prevent fraud
  • To operate, secure, and improve the site
  • To measure our marketing and, where permitted, show relevant ads
  • To meet legal, tax, and accounting obligations

Who we share it with

We do not sell your personal information for money. Some sharing with advertising partners through cookies and pixels can count as a "sale" or "sharing" under certain US state privacy laws, and you can opt out (see Your rights and choices below). Otherwise, your data goes only to the partners who help us run the store, strictly so they can do that job:

  • Shopify, our e-commerce platform and host
  • Payment processors, to take payment securely
  • Shipping carriers, to deliver your order
  • Analytics and advertising services from Google and Meta
  • Our email service provider, for the messages described above
  • Professional advisers and authorities, where the law requires it

Each partner is required to protect your data and use it only for the service they provide to us.

Cookies

Cookies keep the site working: they hold your cart together, remember preferences, measure traffic, and support advertising. You can limit or delete cookies in your browser settings. Blocking some may change how parts of the site behave.

Analytics and advertising

We use Google Analytics to understand our traffic, and advertising pixels from Google and Meta to measure and improve our ads. These providers operate under their own privacy policies. You can opt out of personalized advertising through Google's Ads Settings, Meta's ad preferences, or the Digital Advertising Alliance's opt-out tools.

Security

Your information is protected with SSL encryption in transit and reasonable technical and organizational safeguards. No online system can be guaranteed absolutely secure, but we take protecting your data seriously and act quickly if something goes wrong.

Retention

We keep personal information only as long as it is needed for the purposes above, including order records we must retain for legal, tax, and accounting reasons. After that, it is deleted or anonymized.

Your rights and choices

You can ask us to:

  • Share a copy of the personal data we hold about you
  • Correct anything that is inaccurate
  • Delete your data, where we are not legally required to keep it
  • Stop marketing emails, via the unsubscribe link or by contacting us

Depending on your state, including California and Colorado, you may also have the right to know what we collect, to request deletion, and to opt out of the "sale" or "sharing" of personal information for targeted advertising. We will never treat you differently for exercising any of these rights. To make a request, email support@wolfandcoat.com. We may need to verify your identity first.

Children

Our site is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has provided us their details, contact us and we will delete them.

Links to other sites

Where we link to sites we do not operate, their privacy practices are their own. Please review their policies before sharing anything with them.

Changes to this policy

We may update this policy as our practices or the law change. The version published on this page is the current one, and significant changes will be made clear.

Reach us

Wolf & Coat
wolfandcoat.com
Email: support@wolfandcoat.com
Address: 411 E Main Street, Suite 200, Aspen, CO 81611, United States
Support: Monday to Friday, 8:00am to 4:00pm Mountain Time. We reply within 1 business day.