Tracked USA Shipping is $6.99 across the USA. Orders of $100 or more ship free.

Dispatch takes 0 to 2 business days, and door to door is 4 to 9 business days. Every order ships tracked.

Orders are dispatched within 0 to 2 business days. Order before 2pm Mountain Time on a business day and it usually leaves the same or next business day. Business days are Monday to Friday, excluding federal holidays.

We ship to all 50 states and Washington, D.C., including PO boxes. We do not currently ship to APO or FPO addresses, U.S. territories, or other countries.

Every order ships tracked, no exceptions. Your tracking number arrives by email as soon as your order is dispatched, and you can follow it any time on our Track your order page.

Not yet. We are a US store, built for US winters, and we would rather serve one country properly than ten countries badly. If that ever changes, our email list will hear about it first.

We use tracked national carriers. The carrier handling your specific order is named alongside your tracking number in the dispatch email.

Usually not. Carriers can go 24 to 48 hours between scans, especially while a parcel moves between regional hubs. If nothing has changed for 5 business days, email support@wolfandcoat.com and we will chase it with the carrier from our side.

Give it 24 hours first, carriers sometimes mark a parcel delivered slightly ahead of the van. Check porches, side doors, mailrooms and neighbors. If it still has not surfaced, email support@wolfandcoat.com and we will open an investigation with the carrier and put it right.

You have 50 days from delivery, and there are no restocking fees, ever. Email support@wolfandcoat.com and we will take it from there.

Email support@wolfandcoat.com with your order number and what you would like to send back. A real person replies within 1 business day with simple instructions and the return address. No portals, no printer required, no restocking fees.

Once your return arrives and is inspected, your refund goes to your original payment method within 2 business days. Banks can take up to 7 business days to show it.

Yes, for a different size or color, and not only for faulty items. Email us and we will set it up. If you need the new piece quickly, the fastest route is usually a return for refund plus a fresh order, so the replacement ships without waiting on the post.

Unworn beyond trying it on, unwashed, with tags attached and, where possible, the original packaging. In short: the condition you would want it to arrive in.

We are sorry about that. Email support@wolfandcoat.com within 14 days of delivery with your order number and a photo, and we will put it right.

Email support@wolfandcoat.com within 14 days of delivery with your order number and a photo of what arrived. We will send the right piece and sort the rest at no cost to you.

For a change of mind, return postage is yours, and we do not currently provide prepaid labels. If we sent something damaged, faulty or wrong, the cost is ours, always.

Every product page carries a size guide with garment measurements taken flat, in inches. Measure a jacket you own that fits and compare. Between sizes, size up. And you have 50 days to be sure.

Size up. Outerwear is built to go over other clothes, and an extra half inch at the chest is comfort, not sloppiness. If you plan to layer heavy knits underneath, that is another vote for the bigger size.

They are cut to match the measurements in each size guide, taken flat in inches. Measure a jacket you already love and compare the numbers rather than trusting the letter on a label, because brands disagree about what M means. And the returns window gives you plenty of time to be sure.

The sewn-in label on your jacket is the source of truth. As a general rule for the current range: close all zips, machine wash cold on a gentle cycle or spot clean, hang to dry away from direct heat, and never iron a shell fabric. When in doubt, colder and gentler wins.

Each product page lists its exact fabric and insulation. Across the current range everything is synthetic, chosen for warmth, weight and easy care.

No. Nothing in the current collection uses animal fur, down or leather. If that ever changes for a future piece, it will be stated plainly on that product's page.

They are shot in neutral, daylight-balanced studio light with no color filters. Screens vary, so a shade can read slightly different in person. If the color is not what you expected, the returns window has you covered.

Yes, as long as your order has not been dispatched. Orders move within 0 to 2 business days, so email support@wolfandcoat.com as soon as you can.

All major credit and debit cards, plus Apple Pay, Google Pay, Shop Pay and Klarna. The full, current list is shown at checkout.

Yes. Payment runs through Shopify's encrypted checkout, the same infrastructure behind millions of stores worldwide. Your full card details never touch our hands.

Where state law requires it, yes. Any tax is calculated and shown at checkout before you pay, never after.

Instantly, by email. A second email with your tracking number follows at dispatch. If nothing lands within a few minutes, check spam, then email support@wolfandcoat.com and we will resend it.

Email support@wolfandcoat.com. A real person replies within 1 business day. Our hours are Monday to Friday, 8:00am to 4:00pm Mountain Time.

We run from Aspen, Colorado, and we are online only, so there is no physical store or pickup counter. Everything, from questions to returns, moves through support@wolfandcoat.com.

Because the wolf is the one animal winter never worries, and coats are the one thing we make. We wanted a name that says both halves plainly.