Refund policy

Thank you for choosing us at Wolf & Coat. Most orders settle in on the first wear, but when one doesn't, returning it shouldn't be difficult, instead it should be swift and easy. Here is exactly how it works. Please note we only deliver to the United States.

Your 50 days

You have 50 days, counted from the day your order arrives, to start a return. Email us any time inside that window and we will walk you through the rest.

What we can accept

  • Unworn, unwashed, and in new condition
  • All original tags attached, original packaging included
  • No marks, scents, or damage picked up after delivery

Keep your order confirmation as proof of purchase. Items returned outside these conditions may be declined and sent back to you.

How to start a return

  1. Email support@wolfandcoat.com with your order number.
  2. We reply with the return address and simple step-by-step instructions.
  3. Post the item back with a tracked service.

Please wait for our reply before sending anything. Parcels posted before we confirm the details can be delayed or go astray.

Return postage

  • You cover the cost of return postage. We do not provide prepaid labels.
  • Use a tracked, ideally insured, service and hold onto your receipt. We cannot refund a return that never reaches us.

Your refund

  • When your return arrives, we inspect it and email you the outcome.
  • Approved refunds go to your original payment method within 2 business days of passing inspection.
  • The original shipping charge is not refunded, unless the return is the result of our error.
  • Banks and card providers sometimes need extra time to show the funds. If nothing has appeared after 7 business days, email us and we will look into it.

Exchanges

Prefer a different size or a different piece instead? Say so in your return email and we will set it up. Exchanges are available for both faulty and non-faulty items.

No restocking fees

We do not charge restocking fees, on anything.

Damaged, faulty, or incorrect orders

If your order arrives damaged, faulty, or different from what you ordered, email us within 14 days of delivery with your order number and a photo of the issue. Once confirmed, we will replace it or refund it in full at no cost to you. You will not need to return the item unless we specifically ask.

Cancellations

Orders can be cancelled or amended up until they are processed or shipped. Email us as soon as possible and we will do our best to catch it in time. Once an order has shipped, the return process above applies.

Reach us

Wolf & Coat
wolfandcoat.com
Email: support@wolfandcoat.com
Address: 411 E Main Street, Suite 200, Aspen, CO 81611, United States
Support: Monday to Friday, 8:00am to 4:00pm Mountain Time. We reply within 1 business day.